Austin Ward

SUMMARY

Facility operations and support professional with hands-on experience in equipment maintenance, industrial safety, inventory management, and regulated environments. Background operating semiconductor manufacturing tools, performing facility repairs, and supporting clinical operations across multiple sites. Proven ability to follow procedures, troubleshoot issues, collaborate across teams, and respond to emergent needs.

SKILLS

Facility Operations & Maintenance: Minor facility repairs, equipment upkeep, consumable supply management, inventory tracking
Safety & Hazard Control: EHS programs, chemical handling procedures, safety compliance
Administrative Support: Recordkeeping, procedure adherence, work tracking
Technical Troubleshooting: Equipment troubleshooting, root cause analysis, helpdesk issue resolution

PROFESSIONAL EXPERIENCE

IT Support Technician - STERLING MEDICAL, LLC

October 2024 - Present

Manage EMR (eCW) systems and provide helpdesk support across clinical sites, ensuring continuity of healthcare operations.
Administer Google Workspace, phone systems (3CX, Zoom), and user access following security and compliance procedures.
Coordinate cybersecurity training platform (Ninjio Security Awareness Training) and track employee completion.

IT Support Technician (Internship) - STERLING MEDICAL, LLC

July 2024 - October 2024

Provided EMR and helpdesk support to clinical staff in a regulated healthcare environment.

Site Services Team Member - ON SEMICONDUCTOR

July 2020 - August 2022

Performed some facility repairs and preventative maintenance and general upkeep across the facility.
Handled industrial chemicals according to safety procedures and company standards to prevent environmental and health hazards.
Managed consumable supply inventory and restocking to support continuous facility operations.

Manufacturing Technician - ON SEMICONDUCTOR

October 2019 - July 2020

Operated semiconductor manufacturing tools (lithography, etch, diffusion, metrology) following specifications and quality standards.
Troubleshot and resolved equipment and product issues, coordinating with engineering teams on corrective actions.
Followed Environmental, Health, and Safety (EHS) programs and collaborated with engineers and supervisors to optimize production efficiency.